It's all scribble talk and babble


A solicitor told me she received a document from an opponent solicitor where she had used track changes in Word but her opponent had not. Instead the document had highlighted text. When asked why the answer was simply “I didn’t know what that was or how to use it”.

The amount of time taken to manually update all of the amendments and changes was, frankly, wasteful. But someone somewhere is paying for that waste.

And importantly, what impression is left about the solicitor who doesn’t know how to use a basic feature like track changes? When I had my conversation with the solicitor, we were both incredulous that this person did not know ‘the basics’.

It’s yet another example of the principle - ‘you don’t know what you don’t know’.

Companies are assuming that, because trainee solicitors have grown up in the internet age, they know all about technology and apps. As a result, very few companies are using assessments to test skills during the recruitment process. Rather, they are relying on assumption. In doing so, they are not paying attention to the detail in their business and are probably undermining their efforts to build a successful brand.

Bluebird can help you plug your skills gap. Talk to us to find out what solicitors should know about technology, how to get skilled up and how to improve your efficiency.

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Bluebird Innovative Office Support is a trading name of Bluebird Support Services Limited, company number 10219923. Registered Office: Alpha House, 4 Greek Street, Stockport. SK3 8AB, UK

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