Helen Pittard, Director, 174 Law Solicitors Ltd


Using Bluebird's transcription services we now have a more streamlined, agile working environment and an immediate return on productivity. Bluebird's information security management system matches our own requirements for the Lexcel practice management standard and gives us the assurances we need that all data is protected.  The system is easy to use, convenient and requires very little, if any, training.  Bluebird have removed stress from our teams when we have had occasions to manage unforeseen sudden absenteeism.  


They are now part of our business continuity plan and very much a strategic business partner to assist with the growth of our business.  




Tricia Campbell, Managing Director, Elliot Fletcher


Using Bluebird's typing services has transformed how Elliot Fletcher manages its business and has made an impact on how quickly we can respond to our clients.  Our client files are efficiently managed and my PA is now involved in a more administrative role, managing the workflow and client files.  I am now able to delegate more effectively and take the time to mentor and train our team to undertake the complex tasks required. 

I needed to improve efficiencies but was worried about losing control using an outsourced provider.  I called Jayne and she made it all sound so easy that I thought it was too good to be true.  It wasn't.  We were set up and sending work within the hour.  Turnaround time is fast, and the work is produced accurately.  We couldn't be happier with the change we have made

Bluebird is now an essential and fully integrated part of our business.  I would highly recommend their services.

Anna Skurczynska, Founder Director, Open Plan Law



Leanne and the Bluebird team take pride in excellent service and seem to thrive on challenging tasks. Their rapid ascent as the prime outfit for outsourced document production is both impressive and, from the perspective of a happy customer, unsurprising.  Watch this space. Great work, Leanne!

David Evans, Partner, Open Plan Law


Bluebird has provided us with excellent client service.  Their experienced team, led by Leanne Bentley, has already provided invaluable support on a number of time-intensive and document-heavy transactions.


We are particularly pleased with their responsiveness and superb attention to detail, which is not only a prerequisite for us it gives us more time to devote to advising our clients.

Phil Rees-Roberts, Director,  Rees-Roberts Solicitors


We use Bluebird for creation of our Word documents, amendments and formatting.  Sometimes our requirements are complicated and bespoke.  Their work product is not only accurate, fast and expertly produced, but they also add value by proofing and pointing out areas that our lawyers may need to check.  We would recommend them to other law firms in need of a reliable and expert word processing service.


David Urmston, Director, Accident Advice Solicitors Ltd



Having Bluebird work within our Proclaim system to type our dictation makes life easier all round. The turnaround time is fast, the cost is less than employing a secretary, and it’s secure.

Annette Brown, IT Manager, Milbank Tweed Hadley & McCloy


Bluebird helped us to plug a skills gap just when we needed it and just in time.  The Bluebird trainer was able to learn our technology induction process within two days, adapt a training course and confidently deliver the training to our new intake of trainee solicitors.

Having external eyes look at our training resources proved invaluable, and we found that small changes can make a big difference in helping develop the firm’s culture.  With the trainer's help, we uncovered some key learning skills that were being missed at the beginning of our trainees' journey in their work with Milbank. 

The Bluebird trainers are very knowledgeable and easy to talk with.  Communicating ‘problems’ and making changes was easy and Bluebird are a pleasure to work with. 

Andrea Bowyer, Ward Hadaway and Chair of UK Document Excellence Group


The UK Document Excellence Group is a not-for-profit organisation which aims to promote knowledge and collaboration, organise regular knowledge sharing and networking events, and develop best practices.  Our members share experiences, expertise and know-how, and have opportunities to air views with vendors.


Jayne’s experience as a document expert, her networking skills and industry knowledge made her an ideal choice to be invited to join as a committee member to extend the reach of the organisation and increase membership.


Leanne Bentley’s expertise as a document specialist and trainer in London law firms meant she was ideally placed to speak at the flagship Word Excellence Day to discuss the differences between UK and USA document production practices and processes. 


Both are valuable assets to the organisation and together we will continue to share best practice, to influence our vendor partnerships in development of their software applications and to offer support to our profession. 

Tara Layman, National PA Projects Manager, Pinsent Masons


At Pinsent Masons we are always looking to make improvement in how we operate and support our lawyers to deliver the best possible service to our clients.

Agile working is a subject that I’m passionate about, and Jayne Smith’s knowledge and experience has been very helpful to me create a strategy for change.  So much so, that we have now delivered two conference days together.

We learn more from our peers and industry partners, and sharing knowledge in a forum at the Agile Working Conference is not only great fun but results in a changing mindset and future actions.

Jayne used her network to bring together great speakers, sponsors and delegates and our discussions and debates keep on going.  I look forward to creating a third event with her. 

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Bluebird Innovative Office Support is a trading name of Bluebird Support Services Limited, company number 10219923. Registered Office: Alpha House, 4 Greek Street, Stockport. SK3 8AB, UK

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Innovative Office Support
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